【Cancellations, Complaints, Refunds, Other Important Information, etc.】
Thank you for choosing EDO SARYO.
Please be sure to review the following before making a reservation.
By completing your reservation, you are deemed to have agreed to this cancellation policy, our Terms of Use, Privacy Policy, and the Legal Notice under the Act on Specified Commercial Transactions.
Article 1 (Cancellations)
If you wish to cancel, please contact us by email.
Please include "Reservation Cancellation" in the subject line.
Email:
Article 2 (Cancellation Fees)
Cancellations are accepted up to one month before the scheduled date.
For reservations made within one month of the scheduled date, a cancellation fee equal to 100% of the reservation fee will be charged due to material preparation, instructor arrangements, seat reservation, and other operational reasons.
If any payment processing fees, bank transfer fees, or other actual costs are incurred in connection with a refund, they may be borne by the customer.
Article 3 (No-Shows and Unannounced Cancellations)
In the following cases, a 100% cancellation fee will apply, and no refunds or rescheduling will be provided.
・Unannounced cancellation
・No-show on the day of the event
・Absence due to personal reasons
・Public transportation delays
・Illness
・Mistake regarding the date or time
・Failure to confirm reservation details
・Absence due to other personal reasons
Article 4 (Late Arrivals)
If you expect to be late for your reservation, please contact us in advance whenever possible.
If you arrive more than 30 minutes late, your reservation may be automatically canceled.
In such cases, no refunds, rescheduling, or extensions will be provided.
Additionally, the duration of the experience or some of its contents may be shortened or modified depending on the progress of other customers.
Article 5 (Rescheduling)
Once a reservation has been made, rescheduling will not be accepted except when approved by us.
We will determine whether rescheduling is possible based on reservation availability, instructor assignments, material preparation status, and other factors.
Article 6 (Changes to Store or Event Location)
Due to operational reasons, equipment adjustments, instructor assignments, or other unavoidable circumstances, we may request a change to the event location.
In such cases, we will contact you via your registered email address or phone number.
We cannot be held responsible if you fail to receive our communication due to your own reception settings, input errors, spam filter settings, or other reasons.
Article 7 (Artwork Creation)
For experiences involving tea set painting, pottery, art creation, or other artwork production, the final result will vary from person to person.
We do not guarantee that the final result will be identical to sample images, advertising images, or reference works.
We do not provide refunds, compensation, or remakes based on differences in the final result, color, shape, texture, or other aspects from the intended concept.
Article 8 (Shipping of Artwork)
If you wish to have your artwork shipped, you will be responsible for the shipping costs.
Damage, loss, delay, non-delivery, refusal of receipt, return due to prolonged absence, and other issues during delivery will be handled in accordance with the terms and conditions of the shipping carrier.
If the artwork is returned due to an incomplete address, refusal of receipt, prolonged absence, or other reasons, you may be responsible for the cost of re-shipping, storage fees, and other actual expenses.
Article 9 (Customer Harassment and Nuisance)
We will respond sincerely to your opinions and requests.
However, if any of the following behaviors are identified, we may refuse to respond and, if necessary, take legal action.
・False testimonials, reviews, or social media posts
・Disseminating information that is contrary to the facts
・Unsubstantiated assertions that we are a "fraud," "illegal," "criminal," etc.
・Slander, threats, intimidation, or coercive behavior
・Excessive demands for refunds or compensation
・Persistent phone calls, emails, or social media contact
・Verbal abuse or nuisance behavior toward staff
・Interference with business operations or other similar acts
We properly maintain reservation information, payment information, visit records, security camera footage, emails, and other related records.
If any of the above behaviors are identified, we may preserve evidence and request deletion, suspend your access, consult with legal counsel, report the matter to the police or other relevant authorities, seek damages, or take other necessary measures.
Article 10 (Miscellaneous)
For matters not provided for in this policy, the Terms of Use, Privacy Policy, Legal Notice under the Act on Specified Commercial Transactions, and other regulations separately established by us shall apply.
